Terms of Engagement

Terms of Engagement


These Terms of Engagement apply in respect of all work carried out by us for you, except to the extent that we otherwise agree with you in writing.


Our firm is committed to serving you professionally and ethically. We undertake to:

  • protect your privacy and confidentiality;
  • pursue your work conscientiously. In turn we will need your full and timely co-operation;
  • communicate with you and keep you informed about the status of your work;
  • give you clear information and advice; and
  • ensure that your work is handled by the best available person.



A partner or solicitor of the firm, will have the primary responsibility for your matter, but may utilise other members of the team in the best exercise of their professional judgement.

Professional Fees


Our firm’s hourly rate varies from the partner or staff member dealing with your file. Our partners hourly rates are $450.00 (GST exclusive), Associates, solicitors, Legal Executives and Law Clerks hourly rates range from $200.00 to $380.00 (GST exclusive).


Generally our fees are based on the time taken to complete the work and any other relevant factors specified by the Rules of Conduct and Client Care for Lawyers, which include urgency, the degree of specialised knowledge required, the degree of risk assumed by us in undertaking the services including the value of any property involved, the complexity of the matter, the importance of the matter and the results achieved.

Our Estimate of Costs


If you ask and if it is practicable, we will give you an estimate of the cost of the work. The estimate is not a quotation. Any estimate is based on our assessment of the work likely to be required to carry out your instructions, and on the information available to us at the time of the estimate.

Office Expenses


We make a charge to cover office expenses (such as photocopying, printing, postage, emails, computer usage, phone calls, faxing and file storage). This charge is calculated as follows:

Fee to Office Expenses:

  • $0 to $2,000 – $96.50; or
  • $2,000 to $5,000 – 5% of fee charged; or
  • $5,000+ – $250.00

Fees, hourly rates, office expenses and disbursements may change from time to time without notice.



Disbursements may include expenses such as LIM report fees, couriers, court filing fees, searches and registrations, travel costs, agent fees. You are responsible for reimbursing our firm for disbursements. Firm policy requires us to obtain from you funds in advance for most disbursements.

Retainer Fee


Before commencing work on your behalf we may require a retainer fee from you or an automatic payment plan.



Our accounts are due for payment within fourteen (14) days of the date on our invoice unless prior arrangements are made with us. Payments made by credit card will incur an additional 3% fee.


You authorise us to deduct our fees and other expenses from funds held in our trust account on your behalf on provision of an invoice to you, unless those funds are held for a particular purpose.


Interim fees may be rendered and a final account forwarded on completion of the instructions.


If any account remains outstanding after 30 days and no suitable arrangements are made with us in respect to payment of the outstanding debt then the account will be lodged with the Equifax Credit Company.


Any debt lodged with the Equifax Credit Company will incur a collection fee of 15% plus GST together with Cruickshank Pryde’s administration fee of 10% plus GST of the outstanding debt.


If any account is not paid within 30 days, interest will be charged on the outstanding balance at the rate of 1.5% per month from the date upon which payment was due.


If your interim account remains outstanding after 60 days, no further work will be undertaken, until appropriate arrangements are made to bring the account back into good standing.

How to Keep Your Costs Down


There are many things you can do to help keep your costs down. You can:

  • see us before signing anything;
  • make sure you give us all relevant information, papers and instructions;
  • for litigation files, provide a detailed time line (dates of when things have happened) and copies of all relevant documents;
  • do not leave things to the last minute if you can avoid it (urgency will usually increase your costs);
  • respond promptly to requests for further information or payment of anticipated disbursements or do something to help us (if we have to chase you up, it takes extra time, which you are paying for);
  • indicate a willingness to do things we would otherwise have to undertake personally at your cost; e.g. instructing valuers, liaising with Banks etc. Please check with us first though so we can co-ordinate our respective efforts to produce the best result; and
  • we will also try to keep your costs down by delegating some aspects of the work on your file to appropriate staff with lower charge out rates unless you particularly request that only one person attends to all matters.

Who we can accept instructions from


Unless you let us know otherwise:

  • if you are a couple, we can accept instructions from either of you;
  • if you are a trust, we can accept instructions from any of your trustees or officers;
  • if you are a partnership, we can accept instructions from any of your partners or officers;
  • if you are a company, we can accept instructions from any of your directors or employees or any other person you have authorised to instruct us:
  • if you are a body corporate or incorporated society, we can accept instructions from any person holding themselves out as being authorised by the officers to instruct us.
  • We can at our discretion, accept instructions by post, telephone, facsimile, email, or any other means from you.

We are not obligated to ask about or confirm any payment instructions from you, but we may choose to do so.

Settlement Monies


For property and financing transactions where payment of monies is due by you, we require cleared funds for the total amount (including our fees and disbursements) to be deposited with us no later than the morning of the settlement.

Trust Account


We maintain a Trust Account for all funds which we receive from clients (except monies received for payment of our invoices).


If we hold funds on your behalf we will normally deposit them in an interest-bearing deposit with a bank, where reasonable and practicable to do so. We can only do this if you have provided us with the necessary information to fulfil the FATCA (Foreign Account Tax Compliance Act) and CRS ( Common Reporting Standard) requirements. We are not responsible for obtaining the best interest rate available or for any loss of interest you suffer as a result of delay in placing your funds in an interest-bearing deposit.


We charge a 7.5% administration fee on the gross interest earned on funds and held in an interest-bearing deposit unless we agree otherwise.


Withholding tax will be deducted on the interest earned and paid to the IRD. If we have your IRD number you can elect to have withholding tax deducted at your applicable rate. If we do not have your IRD number we are required to deduct it at the default rate (which may be higher than your actual rate).


Where you transfer funds to our trust account in a foreign currency, we will convert those funds into New Zealand dollars at the prevailing exchange rate offered by our bank. We are not responsible for seeking or obtaining a better exchange rate.

Monitoring Obligations


Under the Anti Money Laundering and Countering Finance of Terrorism Act 2009, we are obligated to carry out customer due diligence, monitoring and reporting. As part of this process we may require you to provide certain information and we will verify or certify this information. We may also be required to ask for evidence of your source of funds and wealth.


We cannot commence work on your behalf until we have satisfied our obligations to complete due diligence. This is an on going process and we may also be required to seek additional information from you as we proceed with any work on your behalf to ensure the information we hold on you remains current.


As part of our obligations under the ACT, we may be required to report any activity considered suspicious to the New Zealand Police or other Government Agency and we will not advise you of this.

Privacy of Information


We treat all information we hold about you and your personal or business affairs as private and confidential. That information will not be disclosed to any third party unless:

  • we are required to do so by law;
  • it is necessary to do so in order to provide our services to you; or
  • you have requested or consented to disclosure.

Notwithstanding the paragraph above, we reserve the right to disclose your name, date of birth, and address to a credit agency to perform a credit reference or to undertake credit management processes.



We may correspond with you and others by electronic communication, unless you instruct us not to do so. Electronic communications are not secure. They may be read, copied or interfered with in transit and may contain viruses or other defects. We will not be responsible for any of the risks associated with electronic communications, including any loss arising from non-receipt of any email communications.

Limitation of Liability


We do not accept any liability for any loss arising from non-receipt of any communication including E-mail communications.


In this clause we limit our liability to you. The maximum aggregate amount that we will have to pay you is $2 million unless otherwise negotiated and agreed with you. This limit applies to the extent permitted by law, whatever you are claiming for and however liability arises or might arise if not for this clause (whether in contract, tort (including negligence), equity or otherwise). We will not have to pay you more than the maximum amount for anything caused by or resulting from anything we do or do not do, or delay in doing, whether or not it is contemplated or authorised by any agreement with you.


If you are more than one person (such as a couple or a partnership), this maximum is the maximum combined amount that we will have to pay you together.


If you engage us to do work for the purposes of a business, you agree the Consumer Guarantees Act does not apply.


We shall not be liable for any loss or liability caused or contributed to by inaccurate or incomplete information supplied by you or third parties (including public records and expert witnesses) or because you did not receive or read a communication we sent you.



Conflicts may arise after we take initial instructions from you.


If a conflict of interest arises we will advise you of this and tell you how we plan to deal with the conflict. That may mean we stop working for you, the other client or both.

Accounting and Taxation and Investment Advice


We do not provide accounting, taxation or financial planning advice. If your matter involves a need for such advice you should consult your accountant or other relevant professional.


Where we are providing conveyancing services our services do not include advice in relation to the quality of any investment comprised in the property which is the subject of the conveyance. Should you wish to take advice on the quality of the investment we recommend that advice from a Registered Valuer and builder be obtained.

Storing Records


You authorise us to destroy all files and documents about a job seven years after that job has been completed. You also authorise us to destroy paper files or documents earlier if we have an electronic copy of them. We will not destroy any documents we have agreed to hold in safe custody for you (such as Wills).

The Lawyers’ Fidelity Fund ("the Fund")


The Fund exists to provide compensation of up to $100,000.00 per claimant for clients who suffer a pecuniary loss in certain circumstances. These circumstances are the theft by a lawyer of money or other valuable property entrusted to that lawyer while they are providing legal services to the public or while they are acting as a solicitor-trustee.


It should be noted though that the Fund will not pay compensation in respect of monies instructed to be invested unless they are funds invested in a bank in New Zealand, or in some private loans such as family loans.


This is only a short summary of the major provisions in the Lawyers and Conveyancers Act 2006 relating to the Fund. If you would like further information please ask us.

Professional Indemnity Insurance


We hold current Professional Indemnity Insurance which exceeds the minimum standards from time to time specified by the New Zealand Law Society.

If You Have a Complaint


If you have a complaint about the services you have received from our firm, please contact John Pringle (partner)


If we have been unable to resolve a complaint or concern, you may contact:

The Lawyers Complaints Service

Phone: 0800 261 801


email: complaints@lawsociety.org.nz


You may also refer your complaint to the Southland District of the New Zealand Law Society, Janine.McMurdo@lawsociety.org.nz , or Phone 218 8778



If we do not hear to the contrary, you will be deemed to have accepted all of the above terms and we will proceed accordingly. These Terms apply to any current or future engagement. We may update our Terms from time to time and we will give you notice by publishing the latest Terms on our website


Please contact us if you have any questions or concerns relating to any matters outlined in this letter. We value our relationship with you and encourage you to talk to us with any queries you may have. We look forward to working with you and shall use our best efforts on your behalf.